Refund Policy

At Heliogrow, we want you to be completely satisfied with your purchase.

Returns
You may return your grow light within 30 days of delivery for a refund or replacement. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
If your product is defective or damaged, we will gladly replace it at no additional cost. Please contact us with photos of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items
Items that show signs of use or are not in their original condition may not be eligible for a refund.

How to Start a Return
To initiate a return, please contact us at:
Email: support@heliogrow.com

Please include your order number and reason for return.

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider first. If you still need help, contact us at the email above.

Thank you for choosing Heliogrow.